Our qualified Financial Counsellor is available to provide information, support and advocacy to assist people in financial difficulty. This is a free service which is confidential and supportive of the client’s needs.
From time to time, many people find themselves struggling to buy food, pay the rent or mortgage and can be juggling numerous debts. If you’re in this situation, a financial counsellor can help you understand your options so that you can get back on your feet.
Financial Counsellors are skilled professionals, bound by a Code of Ethical Practice to deliver the best outcomes for their clients.
A Financial Counsellor can provide the following for their clients:
- A full assessment of their financial situation, including regular income and expenditure, assets and liabilities;
- Advise and assist with problems related to debt and debt enforcement;
- Advocate and negotiate with banks and other lenders;
- Assist with concessions, grant eligibility and referrals for material aid;
- Assist with lodging complaints to external dispute resolution services;
- Refer to other community, health and legal services;
- Provide information about consumer rights;
- Information and options for change and improvement;
- Information on credit laws, the debt recovery process, pre insolvency advice, bankruptcy and other areas of legislation.
Financial Counsellors don’t:
- lend money,
- provide material aid,
- recommend any kinds of loan products,
- do tax returns,
- provide debt consolidation services,
- provide financial product advice, or
- advise on investments.
